FAQ

Frequently Asked Questions (FAQs)

1. What payment methods do you accept?
We currently accept online prepaid payments only. COD is not available.

2. What is your delivery time?
Orders are usually delivered within 5–10 business days after dispatch.

3. Can I cancel my order after placing it?
Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.

4. Do you accept returns or exchanges?
We follow a No Return & No Exchange policy.
However, if you receive a wrong item, please contact us within 7 days of delivery at motocasa1808@gmail.com with clear photos/videos.

5. Are bulbs included with the lights?
Bulbs are not included, unless mentioned on the product page.

6. How can I track my order?
Tracking details will be emailed to you as soon as your order is shipped.

7. How do I contact customer support?
You can email us anytime at motocasa1808@gmail.com.