Return & Exchange Policy

At Motocasa, we maintain a strict No Return & No Exchange policy for all products.

However, in the rare case that you receive the wrong product, we will offer a replacement.

Wrong Item Received – Replacement Eligibility

To request a replacement, the following conditions must be met:

• You must contact us within 7 days of delivery
  📩 Email: motocasa1808@gmail.com

• The product must be in the same condition as received
  (unused, uninstalled, and in original packaging)

• All accessories, tags, manuals, and protective packaging must be returned

• A full unboxing video starting from the unopened package is required
  (This helps us verify the issue and process your request smoothly)

Important Notes

• No returns or exchanges for change of mind, size mismatch, or design preference

• Orders once shipped cannot be cancelled

• Replacement is approved only after verification