Return & Exchange Policy

At Motocasa, we maintain a strict No Return & No Exchange policy for all products.

However, in the rare case that you receive the wrong product, we will offer a replacement.

Wrong Item Received – Replacement Eligibility

To request a replacement, the following conditions must be met:

You must contact us within 7 days of delivery
📩 Email: motocasa1808@gmail.com

The product must be in the same condition as received
(unused, uninstalled, and in original packaging)

All accessories, tags, manuals, and protective packaging must be returned

A full unboxing video starting from the unopened package is required
(This helps us verify the issue and process your request smoothly)

Important Notes

No returns or exchanges for change of mind, size mismatch, or design preference

Orders once shipped cannot be cancelled

Replacement is approved only after verification